PRIVACY POLICY

Last Updated: September 21, 2026

This Privacy Policy describes how Shenzhen Quanwanrou International Trading Co., Ltd., doing business as Moriella Home (“Moriella Home,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise processes your personal information when you visit, use our services, make a purchase from www.moriellahome.com (the “Site”), communicate with us, or otherwise interact with us.

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

The Site is operated by:

Company Name: Shenzhen Quanwanrou International Trading Co., Ltd.
Registration No.: 91440300MAKB7NLLXQ
Brand / Store Name: Moriella Home
Website: www.moriellahome.com
Email: support@moriellahome.com
Tel: +86 13822706406
Address: Room 302, No. 52 Lijing New Village, Liutang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

For purposes of applicable data protection laws, Shenzhen Quanwanrou International Trading Co., Ltd. is generally the controller or business responsible for the personal information described in this Privacy Policy, except where otherwise stated or required by applicable law.

2. Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and services.

Information You Provide Directly to Us

We may collect information that you provide when you place or attempt to place an order, create an account, subscribe to marketing communications, contact customer service, or otherwise interact with us.

This information may include:

• Name;

• Billing and shipping address;

• Email address;

• Telephone number;

• Account login information;

• Order and purchase information;

• Product preferences;

• Customer service messages and correspondence;

• Information you submit through forms on our Site; and

• Marketing and communication preferences.

Payment Information

When you make a purchase, payment information may be processed by Shopify and/or third-party payment providers available at checkout, such as PayPal or other payment processors.

Depending on the payment method selected, these providers may collect payment card details, billing information, transaction information, and other information necessary to process the payment.

We generally do not directly receive or store complete payment card numbers where payment information is processed directly by our payment service providers.

Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect certain information about your device and your use of the Site, including:

• IP address;

• Browser type and version;

• Device type and operating system;

• Device identifiers;

• Approximate location derived from your IP address;

• Time zone and language settings;

• Pages, products, and content viewed;

• Search activity;

• Referring and exit pages;

• Date and time of visits;

• Shopping cart activity;

• Interactions with the Site; and

• Cookie and similar technology identifiers.

We may collect this information using cookies, pixels, tags, log files, software development kits, and similar technologies.

Information From Third Parties

We may also receive personal information from third parties that help us operate our business, including:

• Shopify;

• Payment processors;

• Shipping and logistics providers;

• Fraud prevention providers;

• Analytics providers;

• Advertising and marketing providers;

• Customer service providers; and

• Other applications or services that we use in connection with the Site.

The information we receive depends on the services provided by those third parties and your interactions with them.

3. How We Use Personal Information

We may use personal information for purposes including:

Providing Our Services

We use personal information to:

• Process and fulfill orders;

• Process payments and refunds;

• Arrange shipping and delivery;

• Provide order confirmations and transaction records;

• Manage customer accounts;

• Provide customer service;

• Respond to questions, requests, complaints, and other communications; and

• Provide other services requested by you.

Operating and Improving Our Business

We may use information to:

• Operate, maintain, and improve the Site;

• Understand how customers use our Site;

• Analyze customer interests and shopping activity;

• Improve our products, services, and customer experience;

• Troubleshoot technical problems;

• Conduct internal analytics and business reporting; and

• Develop and improve features and functionality.

Security and Fraud Prevention

We may use information to:

• Detect and prevent fraudulent transactions;

• Protect customer accounts;

• Detect unauthorized access;

• Protect the security and integrity of our Site;

• Prevent misuse of our services; and

• Enforce our policies and legal rights.

Marketing and Advertising

Where permitted by applicable law, we may use your information to:

• Send promotional emails and offers;

• Tell you about products, promotions, and special offers;

• Measure the effectiveness of advertising;

• Personalize marketing communications; and

• Display advertising that may be relevant to your interests.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Legal and Compliance Purposes

We may process personal information when necessary to:

• Comply with applicable laws and regulations;

• Respond to lawful requests from courts, regulators, law enforcement agencies, or government authorities;

• Establish, exercise, or defend legal claims;

• Enforce our Terms of Service and other agreements; and

• Protect our rights, customers, employees, property, or business.

4. Legal Bases for Processing

If you are located in the European Economic Area (“EEA”), United Kingdom (“UK”), Switzerland, or another jurisdiction that requires a legal basis for processing personal information, we process your information based on one or more of the following legal grounds:

Performance of a contract.
We process information when necessary to provide products or services you request, including processing purchases, payments, deliveries, and customer support.

Legitimate interests.
We may process information where necessary for our legitimate business interests, such as improving our services, maintaining security, preventing fraud, understanding customer behavior, and operating our business, provided those interests are not overridden by your rights and interests.

Consent.
Where required by law, we rely on your consent for certain activities, including certain marketing communications, advertising technologies, and non-essential cookies. You may withdraw your consent at any time.

Legal obligations.
We may process information where necessary to comply with legal, tax, accounting, regulatory, or other obligations.

5. Cookies and Similar Technologies

We and our service providers use cookies and similar technologies to operate the Site, remember preferences, analyze Site usage, improve performance, prevent fraud, and, where applicable, support advertising and marketing.

Cookies may include:

Strictly Necessary Cookies:
Required for essential Site functions such as shopping carts, checkout, security, account authentication, and payment processing.

Functional Cookies:
Used to remember preferences and provide enhanced Site functionality.

Analytics Cookies:
Used to understand how visitors interact with the Site and to improve Site performance.

Advertising and Marketing Cookies:
Where used and permitted by applicable law, these cookies may help us and our advertising partners measure advertising effectiveness and provide relevant advertising.

Where required by applicable law, non-essential cookies will be used based on your consent or other legally permitted basis.

You can manage certain cookie preferences through the Cookie Preferences option available on our Site. You may also configure your browser to block or delete cookies, although some Site functionality may not operate correctly as a result.

6. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Shopify

Our online store is hosted and supported by Shopify. Shopify processes certain personal information in connection with hosting the Site, providing checkout and e-commerce functionality, fraud prevention, analytics, and related services.

Shopify's handling of personal information may also be governed by its own privacy policies.

Payment Providers

We may share information with payment processors and financial service providers that process transactions, such as PayPal and other payment providers made available during checkout.

Shipping and Fulfillment Providers

We may provide your name, shipping address, telephone number, email address, order details, and other information necessary to shipping companies, logistics providers, warehouses, fulfillment providers, and related service providers to fulfill and deliver your order.

Technology and Business Service Providers

We may disclose information to companies that provide services such as:

• Website hosting;

• Cloud storage;

• IT support;

• Customer service;

• Email communications;

• Analytics;

• Fraud detection;

• Security;

• Marketing and advertising; and

• Business administration.

These providers may process personal information only as necessary to perform services for us or as otherwise permitted under applicable law and their agreements with us.

Legal Authorities

We may disclose personal information where we reasonably believe disclosure is required to comply with applicable law, regulation, court order, subpoena, legal process, or lawful government request.

Business Transactions

If our business is involved in a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or similar corporate transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

7. Advertising and Analytics

We may use analytics and advertising technologies to understand how visitors use our Site, measure the effectiveness of marketing campaigns, and provide relevant advertising.

These technologies may collect information about your browsing activity, device, IP address, interactions with advertisements, products viewed, and purchases.

Under certain U.S. state privacy laws, some disclosures of personal information for targeted or cross-context behavioral advertising may be considered a “sale,” “sharing,” or “targeted advertising,” even where no money is exchanged.

We do not sell personal information for money.

Where applicable law gives you the right to opt out of the sale or sharing of personal information or targeted advertising, you may exercise that right through the privacy or Cookie Preferences tools made available on our Site or by contacting us at support@moriellahome.com.

Where required by applicable law and supported by our systems, we will also process recognized browser-based opt-out preference signals, such as Global Privacy Control (“GPC”), as required by applicable law.

8. Email Marketing

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you information about products, offers, promotions, or other news from Moriella Home.

You may unsubscribe at any time by clicking the unsubscribe link included in a marketing email.

Please note that even if you unsubscribe from marketing communications, we may still send non-promotional messages relating to transactions, orders, customer service requests, account security, or other necessary service communications.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal, tax, accounting, or regulatory obligations.

The length of time we retain particular information may depend on:

• The nature of the information;

• The purpose for which it was collected;

• Whether you maintain an account with us;

• Applicable legal requirements;

• Tax and accounting requirements;

• Fraud prevention needs; and

• Whether the information is necessary for legal claims.

When personal information is no longer required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable law.

10. International Data Transfers

Moriella Home is operated by a company located in China.

Because we operate an international online store and use service providers located in different countries, your personal information may be transferred to, stored in, or processed in countries other than the country in which you live, including China, the United States, Canada, and other jurisdictions in which Shopify or our other service providers operate.

Privacy and data protection laws in those jurisdictions may differ from those in your country.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information, such as contractual protections or other legally recognized transfer mechanisms.

11. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

You are responsible for keeping any account credentials confidential and should notify us if you believe your account or personal information has been compromised.

12. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of your personal information;

• Request restriction of certain processing;

• Object to certain processing;

• Withdraw consent where processing is based on consent;

• Request a portable copy of certain personal information;

• Opt out of certain targeted advertising;

• Opt out of certain sales or sharing of personal information, where applicable;

• Appeal certain decisions concerning privacy requests where applicable; and

• Lodge a complaint with an applicable data protection or supervisory authority.

These rights are not absolute and may be subject to exceptions under applicable law.

To exercise a privacy right, please contact:

Email: support@moriellahome.com

Please include sufficient information for us to understand and respond to your request.

We may need to verify your identity before completing certain requests. Where permitted by applicable law, you may also use an authorized agent to submit a request on your behalf, although we may require verification of the agent's authority.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

EEA, UK, and Swiss Residents

If you are located in the EEA, UK, or Switzerland, you may have rights including access, correction, deletion, restriction, data portability, objection, and withdrawal of consent, subject to applicable law.

You may also have the right to lodge a complaint with your local data protection or supervisory authority.

United States Residents

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws. Depending on your state and whether the relevant law applies to us, these may include rights to access, correct, delete, or obtain a copy of personal information, and rights to opt out of certain sales, sharing, profiling, or targeted advertising.

We will process qualifying requests in accordance with applicable law.

13. Children’s Privacy

Our Site and services are intended for a general adult audience and are not directed to children under the age of 18.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us at support@moriellahome.com, and we will take appropriate steps in accordance with applicable law.

14. Third-Party Websites and Services

Our Site may contain links to websites, applications, payment services, social media platforms, or other services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites or services. When you leave our Site or interact directly with a third-party service, that third party's privacy policy may apply.

We encourage you to review the privacy policies of third parties before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technologies, services, legal requirements, or other operational reasons.

When we make changes, we will post the updated Privacy Policy on this page and update the “Last Updated” date above.

If required by applicable law, we may provide additional notice or obtain consent regarding material changes.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

Shenzhen Quanwanrou International Trading Co., Ltd.
Registration No.: 91440300MAKB7NLLXQ
Trading Name: Moriella Home
Email: support@moriellahome.com
Tel: +86 13822706406
Address: Room 302, No. 52 Lijing New Village, Liutang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China