TERMS OF SERVICE

Last Updated: September 21, 2026

Welcome to MoriellaHome.

These Terms of Service (“Terms”) govern your access to and use of the website www.moriellahome.com (the “Site”), including any purchases, services, features, content, and functionality made available through the Site.

The Site and the MoriellaHome brand are operated by:

Company Name: Shenzhen Quanwanrou International Trading Co., Ltd.
Registration No.: 91440300MAKB7NLLXQ
Email: support@moriellahome.com
Tel: 13822706406
Address: Room 302, No. 52 Lijing New Village, Liutang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

Throughout these Terms, “MoriellaHome,” “we,” “us,” and “our” refer to Shenzhen Quanwanrou International Trading Co., Ltd.

By accessing the Site, creating an account, placing an order, or otherwise using our services, you agree to these Terms and to the policies referenced in them, including our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

If you do not agree with these Terms, please do not use the Site or place an order.

1. ELIGIBILITY AND USE OF THE SITE

You must be at least the age of legal majority in your place of residence to make a purchase from the Site, or you must use the Site with the permission and supervision of a parent or legal guardian where permitted by applicable law.

You agree to use the Site only for lawful purposes and in accordance with these Terms.

You may not use the Site, our products, or our services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You are responsible for ensuring that any information you provide to us is accurate, complete, and current.

2. CUSTOMER ACCOUNTS

Certain features of the Site may allow you to create a customer account.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. Please notify us promptly if you believe your account has been accessed or used without authorization.

We may suspend or terminate an account where reasonably necessary to protect customers, prevent fraud or abuse, comply with applicable law, or enforce these Terms.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to provide accurate product descriptions, photographs, measurements, colors, materials, specifications, availability, and other information.

However, colors and appearance may vary depending on your device, screen settings, lighting conditions, manufacturing batches, or other factors. Minor variations that do not materially affect the intended use of a product may occur.

Measurements may also be subject to reasonable manufacturing tolerances.

Product packaging may change from time to time without materially changing the product itself.

We reserve the right to modify, discontinue, or limit the availability of products at any time, subject to applicable law and without affecting orders that we have already accepted.

Nothing on the Site should be interpreted as a guarantee that a particular product will remain available.

4. ORDERS AND ORDER ACCEPTANCE

When you place an order, you are making an offer to purchase the products in your order in accordance with these Terms.

An automated order confirmation or payment confirmation does not necessarily mean that we have accepted your order.

We reserve the right to reject or cancel an order before shipment where there is a reasonable basis to do so, including where:

• the product is unavailable;

• payment cannot be authorized or verified;

• the billing or shipping information appears incomplete or inaccurate;

• we reasonably suspect fraud, unauthorized payment, resale abuse, or other unlawful activity;

• there is an obvious pricing, description, or technical error;

• shipping to the requested destination is unavailable or legally restricted; or

• fulfilling the order would violate applicable law.

If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method, subject to the payment provider's processing times.

We may limit quantities purchased per customer, household, payment method, shipping address, or order where reasonably necessary to prevent fraud, resale abuse, inventory shortages, or other misuse.

5. PRICES, CURRENCIES, TAXES, AND PAYMENT

Prices displayed on the Site may vary depending on the country, region, currency, promotion, or other applicable settings.

The final price displayed at checkout before you submit your order will apply to your purchase, except in the case of an obvious pricing or technical error.

Available payment methods are displayed during checkout and may be provided or processed by third-party payment service providers.

You represent that you are authorized to use the payment method submitted with your order.

Depending on your location, your order may be subject to sales tax, value-added tax, goods and services tax, customs duties, import taxes, brokerage charges, or similar governmental charges.

Where such amounts are collected by us at checkout, they will be displayed as applicable.

Where duties, taxes, or import charges are not collected by us, you may be responsible for paying them directly to the relevant authority or carrier, unless applicable law requires otherwise.

Your bank, card issuer, or payment provider may also charge foreign exchange or transaction fees. Such charges are determined by the relevant provider and are not controlled by MoriellaHome.

6. SHIPPING AND DELIVERY

Orders are shipped in accordance with our current Shipping & Delivery Policy, which forms part of these Terms.

Delivery dates and transit times displayed on the Site are estimates unless expressly stated otherwise.

Actual delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather events, transportation disruptions, public holidays, incorrect delivery information, or other logistical conditions.

Products in the same order may occasionally be shipped separately or from different fulfillment locations and may therefore arrive at different times.

You are responsible for providing a complete and accurate shipping address.

Please contact us as soon as possible if you need to request an address or order change. Once an order has been processed or shipped, we may not be able to make changes.

Risk of loss or damage passes to you when the goods are delivered to you or to a person designated by you, except where applicable law provides otherwise.

Nothing in this section limits any mandatory consumer rights relating to delivery, loss, or damaged goods.

7. RETURNS, REFUNDS, AND DAMAGED PRODUCTS

Returns, exchanges, refunds, damaged items, missing items, and related requests are governed by our current Return & Refund Policy, which forms part of these Terms.

Please review that policy before making a purchase.

Where our Return & Refund Policy provides additional rights beyond those required by applicable law, those additional rights will apply according to the terms of that policy.

Nothing in our Return & Refund Policy or these Terms limits any non-waivable right you may have under applicable consumer protection law.

Refunds approved by us are generally issued to the original payment method. The time required for a refund to appear in your account may depend on your bank, card issuer, or payment provider.

8. PROMOTIONS AND DISCOUNT CODES

From time to time, we may offer discounts, promotional codes, sales, bundles, gifts, or other promotional offers.

Promotions may be subject to additional terms, eligibility requirements, dates, geographic restrictions, minimum purchase requirements, product exclusions, or other conditions.

Unless otherwise stated, promotional offers cannot be exchanged for cash and may not be combined with other promotions.

We may refuse or cancel the use of a promotional offer where we reasonably determine that it has been used fraudulently, unlawfully, or contrary to the applicable promotional terms.

9. SUBSCRIPTIONS AND RECURRING SERVICES

If we offer subscription products or recurring services, the applicable price, billing frequency, renewal terms, cancellation process, and any additional subscription conditions will be disclosed before you complete your purchase.

By enrolling in a recurring service, you authorize the applicable recurring charges until the subscription is cancelled in accordance with the disclosed subscription terms and applicable law.

This section applies only where subscription or recurring-purchase functionality is offered.

10. INTELLECTUAL PROPERTY

The Site and its contents, including but not limited to text, photographs, graphics, logos, branding, product presentation, designs, icons, videos, software, page layouts, and other materials, are owned by or licensed to MoriellaHome and are protected by applicable intellectual property laws.

You may use the Site for your personal, non-commercial shopping purposes.

Unless expressly authorized by us in writing, you may not reproduce, copy, republish, distribute, sell, modify, exploit, scrape, systematically download, or create derivative works from substantial portions of the Site or its content.

Nothing in these Terms transfers any intellectual property rights to you.

11. REVIEWS, COMMENTS, AND USER CONTENT

If you submit a review, photograph, comment, suggestion, feedback, or other content to us or through the Site (“User Content”), you represent that you have the right to provide that content and that it does not violate applicable law or the rights of another person.

You retain ownership of your User Content.

By submitting User Content for publication or promotional use, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish that content in connection with operating, promoting, and improving MoriellaHome, subject to applicable law.

You may contact us if you wish to request removal of User Content you have submitted. We will consider such requests in accordance with applicable law and our legitimate business requirements.

We may remove User Content that is unlawful, fraudulent, abusive, misleading, infringing, obscene, malicious, or otherwise violates these Terms.

12. PROHIBITED CONDUCT

You may not use the Site to engage in unlawful activity, infringe intellectual property or privacy rights, impersonate another person, provide fraudulent information, transmit malicious software, interfere with Site security, obtain unauthorized access to systems or accounts, scrape the Site in a manner that materially disrupts our services, send unsolicited communications, or otherwise interfere with the lawful operation of the Site.

We may take reasonable measures to investigate and prevent suspected fraud, security threats, unlawful activity, or violations of these Terms.

13. THIRD-PARTY SERVICES AND LINKS

The Site may use or link to services provided by third parties, including payment processors, logistics providers, analytics providers, social media platforms, and e-commerce technology providers such as Shopify.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the content, security, availability, or practices of independent third-party websites or services that we do not control.

A link to a third-party website does not necessarily constitute an endorsement of that website or its products or services.

14. PRIVACY AND PERSONAL INFORMATION

Our collection, use, storage, disclosure, and other processing of personal information is described in our Privacy Policy.

By using the Site, you acknowledge that your personal information may be processed as described in that Privacy Policy and as otherwise permitted by applicable law.

Where international data transfers occur, we will handle personal information in accordance with applicable data protection requirements.

15. WEBSITE AVAILABILITY AND CHANGES

We aim to keep the Site available and functioning properly, but we do not guarantee that the Site will always operate without interruption, delay, technical problems, or errors.

We may update, maintain, suspend, or modify portions of the Site where reasonably necessary for operational, security, legal, or business reasons.

We may correct typographical errors, inaccuracies, pricing errors, product information, availability information, or other mistakes on the Site.

Where such an error affects an order you have already placed, we will take reasonable steps to notify you and provide an appropriate remedy as required by applicable law.

16. WARRANTIES AND CONSUMER RIGHTS

Products sold through MoriellaHome are subject to any warranties and guarantees that cannot legally be excluded under applicable consumer protection law.

Except to the extent expressly stated on the Site or required by applicable law, we do not provide additional warranties regarding uninterrupted Site operation or that every feature of the Site will always be error-free.

Nothing in these Terms excludes, restricts, or modifies any statutory warranty, guarantee, remedy, or other consumer right that cannot lawfully be excluded or restricted.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, MoriellaHome and Shenzhen Quanwanrou International Trading Co., Ltd. will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from your use of the Site where such losses were not reasonably foreseeable.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

In particular, nothing in these Terms is intended to exclude or limit liability for fraud, fraudulent misrepresentation, willful misconduct, death or personal injury where liability cannot lawfully be excluded, or any mandatory statutory consumer right.

Where applicable law allows liability to be limited, our aggregate liability arising from a particular purchase will not exceed the amount you paid for the product giving rise to the claim, except where applicable law requires a different remedy.

18. INDEMNIFICATION FOR UNLAWFUL USE

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, or reasonable costs arising directly from your intentional unlawful use of the Site, your infringement of another person's intellectual property rights, or your material breach of these Terms.

This section does not impose liability on a consumer where such liability would be prohibited or restricted by applicable consumer protection law.

19. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for a failure or delay in performing an obligation where the failure or delay is caused by circumstances beyond our reasonable control, such as natural disasters, severe weather, epidemics, war, civil disturbance, governmental restrictions, transportation disruption, customs delays, labor disputes, telecommunications failures, or major failures of third-party infrastructure.

Where such an event affects an order, we will take reasonable steps to minimize the impact and comply with any rights you have under applicable law.

20. SUSPENSION AND TERMINATION

You may stop using the Site at any time.

We may restrict or terminate access to the Site where reasonably necessary because of a material violation of these Terms, unlawful activity, security concerns, fraud, misuse, or requirements imposed by law.

Termination of access to the Site does not affect rights or obligations that arose before termination.

21. INTERNATIONAL SALES AND LEGAL COMPLIANCE

Our products may be available to customers in multiple countries and regions.

Availability does not mean that every product may lawfully be purchased, imported, possessed, or used in every jurisdiction.

Orders may be subject to applicable customs, import, export, sanctions, trade, product safety, and other legal requirements.

We may decline an order where fulfilling it would violate applicable law or regulatory requirements.

22. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms, and any dispute or claim arising out of or relating to these Terms, the Site, or your purchase from MoriellaHome, will be governed by the laws of the People's Republic of China, without regard to conflict-of-law principles.

Because MoriellaHome sells internationally, if you are purchasing as a consumer, this choice of law does not deprive you of any mandatory consumer protection rights provided by the laws of the country or region in which you habitually reside where those rights cannot legally be waived.

Before commencing formal legal proceedings, we encourage you to contact us at support@moriellahome.com so that we can attempt to resolve the matter directly.

Subject to any mandatory rights you may have to bring a claim in another jurisdiction, disputes arising from these Terms will be submitted to the competent courts in Shenzhen, Guangdong Province, People's Republic of China.

Nothing in this section prevents either party from exercising any non-waivable rights or remedies available under applicable law.

23. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our services, business practices, technology, or legal requirements.

The latest version will be posted on this page together with the “Last Updated” date.

Unless required by law or expressly stated otherwise, changes to these Terms will apply prospectively and will not materially alter the terms applicable to an order that we accepted before the updated Terms became effective.

Your continued use of the Site after updated Terms take effect constitutes acceptance of the updated Terms with respect to future use of the Site.

24. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or, where necessary, severed from these Terms.

The remaining provisions will remain in effect.

25. NO WAIVER

If we do not immediately enforce a provision of these Terms, that does not constitute a waiver of our right to enforce that provision later.

26. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, and any additional terms specifically disclosed in connection with a product, promotion, or service, constitute the agreement between you and us concerning your use of the Site and purchases made through it.

If there is a conflict between these Terms and a specific policy relating to a particular transaction, the more specific policy will apply to that transaction to the extent permitted by applicable law.

27. CONTACT INFORMATION

If you have questions, concerns, or complaints regarding these Terms or an order, please contact us:

MoriellaHome
Operated by Shenzhen Quanwanrou International Trading Co., Ltd.

Registration No.: 91440300MAKB7NLLXQ
Email: support@moriellahome.com
Tel: 13822706406
Address: Room 302, No. 52 Lijing New Village, Liutang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

Website: www.moriellahome.com