Return & Refund Policy

Return & Refund Policy

Last Updated: September 21, 2026

At Moriella Home, we want you to be satisfied with your purchase. If something is not right with your order, please contact us and we will do our best to assist you.

This Return & Refund Policy applies to purchases made directly through www.moriellahome.com.

1. 30-Day Return Policy

We accept eligible returns within 30 days of the date your order is delivered.

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in the same condition in which you received it.

  • The item must include all original packaging, accessories, manuals, labels, and other components supplied with the product.

  • You must provide your order number or other proof of purchase.

  • The return request must be submitted within 30 days of delivery.

Items returned without prior authorization may not be accepted.

To request a return, please contact us at:

Email: support@moriellahome.com

Please include your order number, the item(s) you wish to return, and the reason for the return.

Once your return request has been reviewed and approved, we will provide you with return instructions and, where applicable, the appropriate return address.

Please do not send returns to our registered business address unless our customer service team specifically instructs you to do so.

2. Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, choosing the wrong size/color, or other reasons not caused by Moriella Home, the customer is responsible for the cost of return shipping.

We recommend using a trackable shipping method. Moriella Home is not responsible for returned packages that are lost or damaged while being shipped back to us.

If the return is caused by an error on our part, such as receiving a damaged, defective, or incorrect item, we will provide an appropriate solution and cover reasonable return shipping costs where a return is required.

Unless otherwise required by applicable law, original shipping charges are non-refundable for change-of-mind returns.

We do not charge a restocking fee for approved returns.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us at support@moriellahome.com within 14 days of delivery.

Please provide:

  • Your order number;

  • A description of the problem;

  • Clear photographs and/or videos showing the item, packaging, and issue; and

  • Any other information reasonably requested by our customer service team.

After reviewing the information, we may offer, as appropriate:

  • A replacement;

  • A full or partial refund; or

  • Another reasonable solution.

If we require the defective or incorrect item to be returned, we will provide return instructions and cover reasonable return shipping costs.

Please do not discard a damaged product or its packaging until your claim has been resolved, as photographs or return of the item may be required.

4. Missing Items or Incomplete Orders

If an item is missing from your order, please contact us at support@moriellahome.com and include your order number and details of the missing item.

Some orders may be shipped in multiple packages and may arrive at different times. Please check your shipping confirmation and tracking information before contacting us.

If we confirm that an item is missing due to an error on our part or was lost in transit, we will provide an appropriate replacement or refund.

5. Non-Returnable Items

For health, hygiene, safety, or other reasonable reasons, certain products may not be eligible for return once opened, used, washed, or otherwise unable to be resold.

Unless required otherwise by applicable law, we generally cannot accept returns for:

  • Items that have been used, worn, washed, altered, damaged, or assembled after delivery;

  • Items returned without their original packaging or essential components;

  • Personal-use or hygiene-sensitive products after they have been opened or used;

  • Customized or personalized products;

  • Gift cards;

  • Items specifically marked as final sale or non-returnable at the time of purchase; and

  • Items damaged due to misuse, improper installation, improper storage, normal wear and tear, or failure to follow product instructions.

This section does not limit your rights regarding products that arrive damaged, defective, or incorrect, or any rights you may have under applicable consumer protection laws.

6. Exchanges

The fastest way to obtain a different product, color, or variation is normally to request a return of the eligible item and place a new order after the return has been approved.

If you would like to request an exchange, please contact support@moriellahome.com. Exchange availability depends on stock levels and the circumstances of your order.

Customers are generally responsible for shipping costs associated with voluntary exchanges unless the exchange is required because we sent an incorrect, damaged, or defective item.

7. Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, the refund will normally be issued to your original payment method within 5–10 business days.

After we issue the refund, your bank, credit card issuer, PayPal, or other payment provider may require additional time to process and display the refund in your account. These processing times are outside our control.

Unless otherwise required by applicable law:

  • Original shipping fees are not refundable for change-of-mind returns;

  • Return shipping costs paid by the customer are not refundable; and

  • Any non-refundable fees clearly disclosed before purchase will not be refunded.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at support@moriellahome.com.

8. Order Cancellations and Changes

If you need to cancel or change your order, please contact us at support@moriellahome.com as soon as possible, preferably within 24 hours of placing the order.

We will make reasonable efforts to accommodate your request.

However, once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it. In that case, you may request a return after receiving the order, subject to this Return & Refund Policy.

9. Refused Deliveries and Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If a package cannot be delivered because an incorrect or incomplete address was provided, or if a customer refuses delivery without prior authorization from us, additional shipping or return costs may be deducted from any refund where permitted by applicable law.

If the delivery issue was caused by an error on our part, we will take responsibility for resolving it.

10. Packages Marked as Delivered

If tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your property and delivery location;

  2. Ask household members, neighbors, building management, or reception staff;

  3. Verify the shipping address on your order confirmation; and

  4. Contact the shipping carrier where appropriate.

If the package still cannot be located, please contact us at support@moriellahome.com and we will assist you in reviewing the shipment.

Claims will be assessed based on the tracking information and other available evidence.

11. Promotions and Final-Sale Offers

Certain promotional campaigns may have specific return or refund conditions.

If special return conditions apply to a promotion, they will be disclosed in the relevant promotion terms or product description before purchase.

Nothing in promotional terms limits any mandatory rights available to customers under applicable consumer protection laws.

12. Consumer Rights

This policy provides Moriella Home's general return and refund procedures and does not exclude, restrict, or replace any mandatory rights or remedies you may have under the consumer protection laws applicable to your purchase.

Where applicable law provides you with additional cancellation, return, refund, warranty, or other consumer rights, those rights will continue to apply.

13. Purchases from Third-Party Retailers

This policy applies only to products purchased directly from www.moriellahome.com.

If you purchased a Moriella Home product from another retailer, marketplace, or third-party seller, please contact that seller directly and follow its applicable return and refund policy.

14. Contact Us

If you have any questions about a return, refund, damaged item, or your order, please contact us:

Moriella Home

Company Name: Shenzhen Quanwanrou International Trading Co., Ltd.
Registration No: 91440300MAKB7NLLXQ
Email: support@moriellahome.com
Tel: 13822706406
Registered Address: Room 302, No. 52 Lijing New Village, Liutang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

Website: www.moriellahome.com

For returns, please contact us by email before sending any product. The registered business address above is not necessarily our return warehouse address. An authorized return address will be provided after your return request has been approved.