Shipping & Delivery

Last updated: September 21, 2026

Thank you for shopping with Moriella Home. We are committed to delivering your order safely and as efficiently as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after your payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

During promotional periods, holidays, or periods of high order volume, processing may take slightly longer. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.

Please note that processing time is separate from shipping/transit time.

Estimated Delivery Times

Our estimated standard shipping times are:

Destination	Estimated Shipping Time
United States & Canada	10–20 business days
United Kingdom & Europe	10–20 business days
Australia & New Zealand	10–20 business days
Other International Destinations	10–25 business days

These timeframes begin after your order has been processed and dispatched.

Delivery estimates are provided as a general guideline and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier, customs processing, local postal services, weather conditions, holidays, or other circumstances outside our reasonable control.

Shipping Costs

Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, Moriella Home may offer free or promotional shipping on eligible orders. Any applicable conditions will be displayed on our website or at checkout.

Where We Ship

We ship to the countries and regions available for selection at checkout.

Shipping availability may vary depending on the product, destination, applicable shipping restrictions, or carrier availability. If we are unable to ship your order to the address provided, we will contact you as soon as possible.

Shipping Locations & Split Shipments

Moriella Home works with different fulfillment and logistics partners. Depending on product availability and your delivery destination, orders may be dispatched from different fulfillment locations.

If your order contains multiple items, they may be shipped separately and may arrive at different times. When available, separate tracking information will be provided for each shipment.

There is no additional charge to you solely because an order is shipped in multiple packages.

Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email with your tracking number and, where available, a tracking link.

Please allow several business days after receiving your shipping confirmation for tracking information to become active. In some cases, international tracking may not update until the parcel reaches the destination country or is transferred to a local delivery carrier.

If your tracking information has not updated for an extended period, please contact us at support@moriellahome.com and include your order number.

Address Changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you need to correct or change your shipping address, please contact us at support@moriellahome.com as soon as possible, preferably within 24 hours of placing your order.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

Once a parcel has been shipped, we may not be able to redirect it to another address.

Incorrect or Incomplete Addresses

Please carefully check your shipping information before completing your purchase.

Moriella Home is not responsible for delivery issues caused by incorrect, incomplete, or outdated addresses provided by the customer.

If a parcel is returned to us because of an incorrect or incomplete address, failure to collect the parcel, or another delivery issue attributable to the recipient, please contact us. Additional shipping charges may apply if the order needs to be shipped again.

Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country or region.

Where supported, applicable taxes or duties may be calculated or collected at checkout. Where they are not collected at checkout, additional charges may be imposed by local customs or delivery authorities.

Such charges are determined by the destination country and are outside Moriella Home's control. Customers are responsible for any applicable import duties, taxes, or customs charges that are not collected at checkout.

Customs clearance may also result in additional delivery delays.

Delayed Shipments

Although we work to ensure orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances outside our reasonable control, including customs clearance, carrier disruptions, severe weather, peak shopping periods, public holidays, transportation disruptions, or other logistical events.

If your order appears to be significantly delayed, please contact us at support@moriellahome.com with your order number so that we can assist you in checking the shipment status.

Lost Packages

If your tracking information indicates that your package may have been lost in transit, please contact us at support@moriellahome.com.

We will review the tracking information and, where appropriate, work with the carrier or logistics provider to investigate the shipment.

Where a package is confirmed as lost in transit, we will provide an appropriate resolution in accordance with the circumstances of the order and applicable consumer protection laws.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check around your property, mailbox, reception area, building management, household members, and neighbors where appropriate.

You may also wish to contact the local delivery carrier using the tracking number provided.

If you are still unable to locate the package, please contact us at support@moriellahome.com and we will assist you in reviewing the available delivery information.

Damaged Packages or Items

If your order arrives damaged, please contact us at support@moriellahome.com within 14 days of delivery.

Please include your order number and clear photographs showing the damaged item and, where relevant, the shipping packaging. This information helps us assess the issue and provide an appropriate resolution.

For additional information regarding returns and refunds, please refer to our Return & Refund Policy.

Refused or Unclaimed Deliveries

Customers are responsible for accepting or collecting their shipments when required by the carrier.

If a package is refused, left unclaimed, or returned to the sender because delivery could not be completed, please contact us. Any refund, reshipment, or additional shipping charge will be handled based on the circumstances of the order and applicable law.

Contact Us

If you have any questions about shipping, tracking, or delivery, please contact our customer service team.

Moriella Home

Company Name: Shenzhen Quanwanrou International Trading Co., Ltd.
Registration No: 91440300MAKB7NLLXQ
Email: support@moriellahome.com
Tel: +86 138 2270 6406
Address: Room 302, No. 52 Lijing New Village, Liutang Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China

We will be happy to assist you with any questions regarding your order.